I was just browsing one of the online forums I subscribe to (and yes I should really be working but everyone is allowed a coffee break... aren't they?) and came across a thread that linked to an blog where the blogger had a very bad experience of customer care on another preserved railway. Now I'm not suggesting that we have any problems in that front, far from it we are one of the more friendly railways. But I do think it is a timely reminder that, even though we are all volunteers, it is important to remember that Joe Public doesn't necessarily understand that and in their eyes we are 'staff'. In the case of the blogger two unrelated incidents in the same day completely tarnished his view of the line in question and he will probably not recommend a visit there to his friends.
Here's a link to the blog in question, let that be a lesson to us all!
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